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MessagePosté le: Ven 14 Juil - 18:40 (2017)    Sujet du message: CallCenterManagementonFastForwardSucceedingintheNewEraofC Répondre en citant




Call.Center.Management.on.Fast.Forward.Succeeding.in.the.New.Era.of.Customer.Relationships.pdf > shurll.com/6zabo







Call.Center.Management.on.Fast.Forward.Succeeding.in.the.New.Era.of.Customer.Relationships.pdf


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Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the worldPerfect PaperbackDestination, Rates & Speeds Item Description: ICMI Press, 2012Bookseller Inventory # P110985461101 More Information About This Seller Ask Bookseller a Question 12At 3.5 by 5 inches, the book is small enough to fit in a busy managers pocket, yet its packed with industry acronyms and concise definitions of more than 500 call center industry termsBuy with confidence, excellent customer service!Book Condition: New Six years in the making, this third edition includes today's hot topics: Strategy Social media Performance measures Multichannel management Evolving customer experiences The latest on performance objectives and metrics The contact center's evolving role in strategy Case studies from top customer service & loyalty brands Much more! "This book is an excellent resource on how you can build a framework to remain dynamic, ensure long-term success, and deliver a consistent customer experience

Destination, Rates & Speeds Item Description: ICMI PressLearn how to enable JavaScript on your browser Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition) 5.0 1 by Brad ClevelandBrad Cleveland All Formats & Editions See All Formats & Editions Call Center Management on Fast Forward is the most widely read book on contact center/call center management available todayStock Image Call Center Management on Fast Forward : Succeeding in the New Era of Customer Relationships Brad Cleveland ISBN10: 0985461101 ISBN13: 9780985461102 Used Quantity Available: 1 From: Castle Rock (Pittsford, NY, U.S.A.) Bookseller Rating: Price: US$ 64.99 Convert Currency Shipping: US$ 3.99 Within U.S.AWant a NOOK? Explore Now Buy As Gift Get Free NOOK Book Sample Save to Wishlist NOOK Press Overview Editorial Reviews Product Details Related Subjects Meet the author Overview Call Center Management on Fast Forward is the most widely read book on contact center/call center management available todayBook Condition: NewNow, this third edition is updated and expanded to include social media, evolving customer expectations, new performance objectives and metrics, the contact center’s evolving role in strategy, and much more! You'll learn how to:• Improve customer experiences• Build a team equipped with the right know-how• Achieve service level with quality• Maximize the contact center’s strategic value• Win top management’s support Advertising Editorial Reviews JOSE VASQUEZ-MENDEZ, Vice President, Customer Service United Kingdom, American Express A must-have for any operations and contact center leaderNow, this third edition is updated and expanded to include social media, evolving customer expectations, new performance See more details below LendMe LendMe™ Learn More Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition) available in Paperback, NOOK Book NOOK Book (eBook) $24.95 $24.95 Format Format Paperback - $36.82 NOOK Book - $24.95 Sign In to Complete Instant Purchase NOOK Devices NOOK by Samsung Galaxy Tab 7.0 [Tab A and Tab 4] NOOK by Samsung [Tab 4 10.1, S2 & E] NOOK HD Tablet NOOK HD+ Tablet NOOK eReaders NOOK Color NOOK Tablet Free NOOK Reading Apps NOOK for Windows 8 Tablet NOOK for iOS NOOK for Android NOOK Kids for iPad PC or Mac NOOK for PC Available on compatible NOOK Devicesand the free NOOK Apps148 pages

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